Veterans: How to Get URINCare Covered Through Your Benefits

URINCare is accessible through veteran healthcare coverage, but your doctor or care team must place the official order. Download our 1-Page Provider Guide to print and share with your physician at your next appointment or copy the link.

1 Page Provider Guide

URINCare CUP™ — Indications for Use

The URINCare CUP™ System is intended for male patients requiring a non-invasive external bladder management solution for urinary incontinence and urine diversion. The system may be appropriate for patients who meet one or more of the following criteria:

Recommended Patient Profile

Skin & Infection Risk: Patients who have experienced skin breakdown, Incontinence-Associated Dermatitis (IAD), moisture-associated skin damage, or Catheter-Associated UTIs (CAUTIs) from briefs or pads.
Adhesive Sensitivity: Patients with sensitivities, irritation, or intolerance to adhesives commonly used in external urinary devices.
Sleep Position (Back): Patients who primarily sleep in a supine (on their back) position.
Flexible Care: Patients requiring daytime use, nighttime use, or intermittent urinary management support based on clinical need.
Dignity & Comfort: Patients seeking a non-invasive urinary management solution that improves comfort, hygiene, dignity, and quality of life.

Contraindications / Not Recommended: The URINCare CUP™ System may not be appropriate for:

Patients with a retracted or buried penis anatomy.
Patients who are consistently positioned flat without upright or inclined support when using the system.
Patients with a Body Mass Index (BMI) greater than 30 when accompanied by certain body types, including significant abdominal pannus (“apron belly”) that may interfere with proper device positioning and performance.
Patients whose anatomy or positioning prevents secure placement and consistent urine flow into the collection system.

URINCare FLO™ — Indications for Use

The URINCare FLO™ System is intended for male patients requiring a secure, external urinary management solution that supports mobility, repositioning, and active daily living.

Recommended Patient Profile

Active Mobility: Patients who maintain a more active lifestyle or require greater flexibility with movement and positioning.
Sleep Position (Side/Stomach): Patients who sleep on their side, stomach, or flat on their back.
Continuous Support: Patients requiring daytime or nighttime urinary management support.
Rehabilitation & Ambulation: Patients who benefit from a secure external system during repositioning, ambulation, rehabilitation, or routine daily activities.

Contraindications / Not Recommended: The URINCare FLO™ System may not be appropriate for:

Patients with known sensitivities, allergies, or intolerance to medical-grade adhesives.
Patients with significant skin fragility or dermatological conditions where adhesive-based securement may not be clinically appropriate.
Patients unable to tolerate adhesive application or removal as determined by the prescribing clinician.

OPERATIONAL GUIDANCE

SYSTEM ASSESSMENT

PRODUCT INDICATIONS

ORDERING PROCESS

How to Order a URINCare™ STARTER KIT (CUP or FLO)

The Starter Kit is intended for initial patient setup and evaluation.

Step 1 — Place Prosthetics Consult: Provider enters a PROSTHETICS consult for the appropriate URINCare™ Starter Kit based on clinical needs.

Step 2 — Submit Purchase Order: Prosthetics submits a Purchase Order (PO) directly to Omni Medical Systems via email, phone, or fax.

Step 3 — Patient On-boarding: Omni contacts the patient directly to confirm sizing (if applicable), review product setup, answer questions, and coordinate shipment.

Note: Sizing does NOT need to be completed prior to ordering.

Ongoing Supply Reorders (Supply Kits)

Most veterans will require ongoing sustainment supplies, typically reordered every 90 days based on usage and clinical need.

How to Order a URINCare™ SUPPLY KIT

Step 1 — Place Pharmacy Consult: Provider or care coordinator enters a PHARMACY consult for the URINCare™ Supply Kit.

Step 2 — Submit Purchase Order: Pharmacy submits a Purchase Order (PO) directly to Omni Medical Systems.

Step 3 — Direct Delivery Confirmation: Omni contacts the patient to confirm compatibility, verify delivery details, and ship reorder supplies.

Omni Customer Support

Omni Medical Systems is committed to providing responsive support for VA providers, Prosthetics departments, Pharmacy teams, caregivers, and veterans throughout the ordering and patient support process. If additional assistance is needed, our Customer Care team is available by phone or email.

Email: providersupport@URINCARE.com
Phone: 802-497-2253 (205)
Fax: 802-497-3601

Conduct a comprehensive clinical evaluation to determine whether the patient may be an appropriate candidate for either the URINCare CUP™ or URINCare FLO™ System. The assessment should include a review of the patient’s urinary management needs, mobility status, skin integrity, prior treatment history, and overall risk factors associated with urinary incontinence.

Providers should consider the following clinical questions during evaluation:

Bladder Management Needs: Does the patient experience urinary incontinence, overflow incontinence, urgency, frequency, nocturnal enuresis, or other bladder management challenges requiring external urine collection and management?
Post-Surgical Complications: Is the patient experiencing urinary incontinence as a complication following prostatectomy or other urological procedures?
Adverse Product Reactions & Skin Breakdown: Has the patient experienced complications or adverse events from traditional urinary management products or absorbent briefs, including skin irritation, moisture-associated skin damage, pressure injuries, urinary tract infections (UTIs), or reduced quality of life?
Hospitalizations & Emergency Interventions: Has the patient required emergency department visits, hospitalization, or additional medical intervention related to complications associated with urinary incontinence, poor bladder management, falls, skin breakdown, or infection?
Mobility & Neurological Conditions: Does the patient have limited mobility, impaired dexterity, or a neurological condition that may increase fall risk or make independent toileting difficult? Examples may include spinal cord injury, traumatic brain injury (TBI), multiple sclerosis (MS), Parkinson’s disease, stroke, ALS, diabetic neuropathy, or other mobility-limiting conditions.
Nighttime & Caregiver Support: Does the patient require nighttime urinary management support to reduce caregiver burden, sleep disruption, or fall risk associated with frequent nighttime ambulation to the restroom?
Quality of Life & Dignity: Would a non-invasive urinary management solution improve the patient’s comfort, dignity, independence, hygiene, or overall quality of life?

Patients who experience persistent urinary incontinence, complications from absorbent products, mobility limitations, or increased fall risk may benefit from evaluation for the URINCare™ System as part of their individualized bladder management plan.